Refund / Cancellation Policy

Changing/Canceling Orders – Cut-Off Period

  1. In the first instance, if you would like to change or cancel your Order then please contact Phlavour Customer Support as soon as possible.
  2. Your order begins being prepared by our team the minute it comes through, so if you would like to change your Order (including canceling due to a mistake or to a change of mind), we can only accommodate that change before the Cut-off Period has expired.

    The cut-off period commences when you place your order, and expires six hours after the time you place the order.
  3. Subject to the non-excludable provisions of the Australian Consumer Law, any change or cancellation requests made after the Cut-off Period has expired cannot be honoured because your Order will already be committed to processing in our kitchens and with our third party suppliers. If your change or cancellation request is not received by us before the Cut-Off Period has expired, you will be charged the full amount of the Order.
  4. Adding, deleting or substituting items on an Order constitutes a change to the original Order. This is not possible after the Cut-Off Period has expired. Instead, a new Order will be required to be placed.
  5. Any change to an Order may cause a change in the fees payable and the delivery time frame for that Order.
  6. A refund is only possible if a change or cancellation request is received by us before the Cut-Off Period has expired. At Phlavour’s absolute discretion, we may offer you an account credit if you cancel your Order outside of these terms, (but we are not obliged to do so).


Returns

Please order your meals carefully. After placing your order please review your meals and contact us immediately if a mistake has been made. We do not give refunds if you simply change your mind, but we may be able to correct any errors in the order process prior to shipment. If the meal you receive is different to what you purchased online, is damaged, or is otherwise not as expected, please contact us to discuss further options. See our terms of Service for more information.